Exchange/Refund Policy

Returns/Exchanges

We apologize that at this time due to CoVid19 we need to implement a NO RETURN/ EXCHANGE policy.

 All SALES ARE FINAL.  

We will update our policy as circumstances change.

Anne’s on the Avenue has an EXCHANGE ONLY policy. We will accept exchanges within 7 days of shipment receipt, unworn, unwashed, with original tags intact. Returns are shipped at the cost of the sender.  All exchanges must be authorized by us. Please email snr@annesontheavenue.com for authorization number. All unauthorized exchanges will be refused upon receipt.  The authorization number must be prominently displayed on the outside of the shipping label.

Return Address:

Anne’s on the Avenue 1695 Manning Rd. Tecumseh, Ontario N8N 2L9

Sale or Discounted merchandise is FINAL SALE.

Exchanges shipped from the USA: Customers must make sure to indicate clearly “RETURN OF GOODS” and declare a low value on the parcel to be exempt from custom/duty fees. Anne’s on the Avenue is NOT responsible for any fees encountered due to the customer’s failure to comply with the policy.

Exchanges shipped from outside Canada or the U.S.A : All exchanges shipped form outside North America must be shipped via the post office and NOT a private company. Customers must make sure to indicate a low value (under $100) on the parcel. Following this procedure will eliminate the risk of incurring any custom /duty fees. Anne’s on the Avenue is not responsible for any fees encountered due to the customers failure to comply with the policy.